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You should receive a call within an hour. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Dropbox in an easy-to-use summary.
#Dropbox customer service human being trial#
Phone support isn't available for business trial accounts. Interviews at Dropbox Experience Negative 100 Getting an Interview Employee Referral 100 Difficulty 3. Phone support is only available to team admins with Dropbox business and Enterprise teams accounts, during local business hours. If your language isn’t listed at /support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. Sign in and visit /support to see your language options. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish.
#Dropbox customer service human being how to#
How to receive support in your preferred languageĪll Dropbox customers have access to support in English. could include services such as Rapidshare and Dropbox, as well as sites discussing piracy such as TorrentFreak, and sites featuring user-generated. Live chat and phone support are available during your local business hours, 9:00 am – 5:00 pm.Business users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week.Plus, Family, Professional, and business users can expect an email response from support within 1 business day (Monday–Friday).Customers of all account types can use the help center, community forums, and chatbot 24 hours a day, 7 days a week.Box, by comparison, just said this month it passed the 15 million user mark, but it has devoted considerable resources selling its product to C-level decision-makers, including those in European companies. The pair have pursued different market segments - until now.įounded in 2007 by Drew Houston, 29, and Arash Ferdowsi, 27, two Massachusetts Institute of Technology graduates, Dropbox rapidly accumulated 200 million users by touting its ease-of-use and polished interface that syncs files across multiple devices and operating systems. “We’ll introduce some features, see what our customers are asking for, then keep building.”Īlthough they serve a largely invisible role in personal computing, Dropbox and Box - valued at a hefty $1.2 billion itself - have been the subject of intense interest in the Valley as two dueling competitors racing toward potentially high-profile public market debuts.
#Dropbox customer service human being free#
Discover what Dropbox can do for youget a free account, no strings attached Safeguard your photos, personal docs, work files, and much more. Save and access your files from any device, and share them with anyone.
“When we asked our customers what they needed from us to use Dropbox in the enterprise, this is what they said,” said Sujay Jaswa, Dropbox’s top business executive. Dropbox brings everythingtraditional files, cloud content, and web shortcutstogether in one place.
The new “dashboard” is the first major overhaul since the company introduced its Dropbox for Teams product for businesses 18 months ago, and comes as the company seeks to remake its image into a serious contender in an enterprise file-sharing market estimated by research firm IDC to be worth $20 billion by 2015.
#Dropbox customer service human being software#
The software also allows administrators to rope off certain files so they may be edited but not downloaded or shared in any way - a feature viewed as critical, for instance, in law, medicine or banking. With the move, the $4 billion-valued Dropbox, which has been a popular sensation in the consumer market, is squarely taking on Box Inc., a similar file-sharing service that has positioned itself in recent years as the option for security-conscious corporate IT departments.ĭropbox’s new software allows IT administrators to closely track which users have viewed a file and when it was viewed, and to instantaneously grant or withhold file permissions.
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SAN FRANCISCO, Feb 12 (Reuters) - The battle between two of Silicon Valley’s most richly valued private Internet companies ratcheted up on Tuesday as Dropbox unveiled the first comprehensive upgrade to its cloud-storage product aimed at corporate users.
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